Terms of Service

 By clicking that you understand and agree to these Terms of Service, you are agreeing to be bound by these Terms of Service; if you do not agree, you cannot purchase any of our Products online. We may change these Terms at any time, and by continuing to use or access our website and services, you are accepting those changes.

ADDITIONAL TERMS OF SERVICE FOR BUYERS OF OUR PRODUCTS ONLINE 

These Additional Terms of Service for Buyers (“Terms”) apply to all clients and customers, or all potential clients and customers of Shop Skinluxe [ABN 74651606990] (“we, us, our”). These Terms together with the Terms of Use and any other terms and conditions and policies including our Privacy Policy we publish or link to on our website and services form an Agreement with us (“Agreement”). “You” could be any client or customer of ours.

 

BEFORE PURCHASE

Things you must do before purchasing Products on our website

You must:

  • be 18 years old or have parental consent;
  • provide complete and accurate information to us, including account information, and promptly inform us of any updates to your information;
  • pay for the Product via the published payment methods available;
  • have any special offer coupons ready as they must be used at the of purchase to apply; they cannot be applied retrospectively;
  • be careful with your order because after placing an order we cannot cancel it as it will have been processed and paid for by us.

Acknowledgements you make when purchasing on our website

You acknowledge and agree that there may be:

  • errors or omissions in Product descriptions, prices, shipping charges, delivery times, availability and promotions;
  • colour differences, so that the colours and images of Physical Products we display may be different on your screen to the colours and images of the actual Physical Products;
  • some Products we display that are only available through our website; and
  • some Products with limited quantities, and some sales that are limited to certain regions or groups of people;

 Except as required by law, we cannot guarantee the accuracy of the information, the colours and images or the availability of the Products.

 You further acknowledge and agree that where payments are made in instalments, you authorised us to deduct all accrued and outstanding fees from your credit card or debit card provided.

 

AFTER PURCHASE

Things you must do after purchasing on our website

You must:

  • contact Australia Post or the courier company directly if you have a late, stolen, or damaged deliveries;
  • contact us by email at info@skinluxe.com.au if you have any issues with the Product and require a refund;
  • contact us by email at info@skinluxe.com.au as soon as possible if you have any adverse reaction to any Product;
  • seek immediate medical assistance if you have a serious adverse reaction to any Product;
  • seek our prior written consent before any publication of information about us; and
  • in the case of a dispute keep all communications confidential.

Things we’d love you to do after purchasing on our website

We’d love you to provide us with any photos, videos, testimonials, and/or case studies so we can use  them  for marketing and information purposes, publications, exhibitions and professional awards across all print or digital mediums, including our social media channels.

 However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at Email Address for customers.

 

OTHER MATTERS YOU SHOULD BE AWARE OF

We may change information on our website and store

Except as required by law, we may at any time, and without prior notice to you:

  • change and update information including shipping charges, delivery times, availability and promotions;
  • change prices or descriptions of our Products;
  • change our range of Products, or discontinue Products and/or
  • cancel orders if information is inaccurate.

     We make deliveries at your option and your cost

    We deliver Physical Products purchased through our website to the areas that are published on our website. We will process your delivery upon receipt of payment, and send your Physical Products via Australia Post or a reputable courier company. Delivery times will depend on your selected delivery option. Any international customers are responsible for any custom and import duties. 

    We comply with the Australian Consumer Law

    You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Products are of acceptable quality, fit for purpose and match the description we provide on our website. You will have the right to have a Product repaired, replaced or refunded if it doesn’t meet a consumer guarantee. You also have the right to the reasonable costs of any return postage.

     Except as required by law we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the Products is due to your misuse, failure to comply with manufacturer's or our instructions, where you fail to take reasonable care.

    If we need to cancel your order we will provide a refund

    Except as required by law, all sales for our Products are non-transferable and non-refundable. On occasion we may cancel an order for a Product where we are unable to fulfil it. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where an order appears to be by resellers or distributors. We do not provide refunds except as required under the Australian Consumer Law.

    We can refuse to serve you and sell Products at any time

    We may refuse to provide Products to you, or anyone, for any reason, at any time. In particular, if you breach this Agreement we may immediately terminate your use of our website and services, any membership account and ban your purchase of any Products. We can also change, suspend or stop providing Products at any time, for any reason, and without notifying you. We are not responsible to you for any changes, or if we suspend or stop our Products.

     

    LIABILITY AND INDEMNITY 

    To the maximum extent permitted by law, we are not liable for any Loss or damage arising from your use of our website and services or any Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Products, loss or stolen Products during delivery, any late delivery, your reliance on any of our advice and information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our website and services, your misuse of any Product.

     To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

    • the replacement of the products or services or the supply of equivalent products or services; or
    • the payment of the cost of replacing the products or services of acquiring equivalent products and/or services.

    In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Product you have paid for.

     You agree to indemnify us, and to keep us indemnified from any Claim  arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, any breach of the user content rules in our Terms of Use. You further agree to indemnify us for any reliance you may make on information provided in our free online skin consultations.

     

    IF THERE IS A DISPUTE 

    In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

     

    OTHER 

    This Agreement is to be construed in accordance with the laws of VIC, Australia, and you and we submit to the jurisdiction of the courts of VIC, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between these Terms of Service and other terms and conditions on our website, these Terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.

     

    DEFINITIONS 

    Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010.

    Agreement means these Terms of Service and all other terms and conditions and policies published or linked to on our website.

    Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs.

    Loss or damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs. 

    Products means any product available through our website, and includes any skincare, beauty products, candles or other products.  

    We, us, or our means Shop Skinluxe [ABN 74651606990] and includes any of our directors, officers, employees, agents, partners, contractors.

    Website and services means www.skinluxe.com.au, and everything available on this website including, but not limited to, all Products.